Return and Refund Policy

At BRANO, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please review our Return and Refund Policy outlined below:

1. Returns

1.1 Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
Returns must be initiated within 30 days of the purchase date.

1.2 Non-Returnable Items:

Certain items such as （Clearance and Special Offers） are non-returnable.

1.3 Return Process:

To initiate a return, please contact our customer service team at support@branohome.com.
Once your return request is approved, you will receive instructions on how to return the item.

1.4 Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part.

2. Refunds

2.1 Refund Eligibility:

Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.

2.2 Refund Processing Time:

Refunds may take 5~7 business days to process, depending on your payment method and financial institution.

2.3 Refund Method:

Refunds will be credited back to the original method of payment unless otherwise specified.

3. Exchanges

We currently do not offer exchanges. If you require a different item, color, or size, please initiate a return and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@branohome.com

Policy Updates

BRANO reserves the right to update or modify this Return and Refund Policy at any time without prior notice.

By making a purchase with BRANO you agree to adhere to the terms and conditions outlined in this policy.

Thank you for shopping with us!