Frequent Asked Questions
BUYING A RANGE HOOD
Why do I need a high quality range hood?
- Improved Air Quality: Powerful suction eliminates harmful smoke, fumes, toxins, and odors.
- Quieter Operation: Motors designed to minimize noise.
- Protects Your Kitchen: Avoid interior damage, control temperature and moisture.
- Easier Cleaning: Less grease splatters and grime buildup making kitchen cleanup a breeze.
What is the exact width of the 30-inch range hoods?
- Cabinet/Cutout Width – Ensure your cabinet or wall space accommodates the actual hood width (not just the "30-inch" label).
- Duct Size – Most 30" hoods require a 6-inch (check specs).
- Overhang – If your cooktop is exactly 30", opt for a hood ≥30.25" wide for full coverage
What is the noise level of BRANO range hoods?
No more than 65-70db
How long is the power cord for the range hoods?
Most range hoods come with a 3 to 4-foot power cord (36–48 inches).
What type of stainless steel are BRANO range hoods made with?
All of our range hoods are made with 18-gauge (430 grade) stainless steel.
The range hood I purchased is over 40 pounds. Will it hold under the cabinet?
Our range hoods are designed with the standard cabinet in mind. As long as your cabinets are properly installed, there will be no issue mounting the Brano range hoods.
How do I pick the correct size range hood?
Match the Hood Width to Your Cooktop
Minimum Rule: The hood should be at least as wide as your cooking surface (preferably 3 inches wider on each side for better capture).
Determine Mounting Height
Electric/gas stoves: 20–24 inches above the cooktop.
High-BTU/gas ranges: 24–30 inches (check manufacturer specs).
Island hoods: Typically 30–36 inches due to higher ceilings.
Choose Ducted vs. Ductless
Ducted (Vented): More effective; requires external ductwork.
Ductless (Recirculating): Uses charcoal filters (easier install but less powerful).
Hood Shape & Coverage
Standard hoods: Cover only the cooktop.
Canopy hoods: Larger coverage, better for high-heat cooking.
Wall chimney hoods: Stylish but need proper depth (usually 18–24 inches).
| Stove Width | Recommended Hood Width |
| 24" | 30" |
| 30" | 36" |
| 36" | 42" |
| 48" | 54" |
What are the differences between the baffle filters and hybrid filters?
The baffle filters are made of stainless steel and trap grease through grooves to prevent dripping grease from falling onto your stove or effecting your kitchen interior. Hybrid filters are made of aluminum mesh filters which provide different layers of air purification. As air reaches the hybrid filter, it traps and separates out the grease from cooking fumes. The aluminum layer is made from a thin sheet of aluminum that has been woven into a mesh pattern, which allows air to pass through while capturing larger particles like grease, fumes, and toxins. The mesh layer layer is a synthetic filter media which is designed to capture smaller particles like bacteria and smoke. Some range hood models pair aluminum mesh filters with charcoal filters for extra air-purification power.
When will I receive my order?
We offer 2-day shipping with some fees. Orders usually ship between 5-7 business days. Once shipped, a tracking number will be provided and you may view tracking updates during transit. If the item is out of stock or purchased during pre-order, please allow some time to see movement of your order.
What is the return policy?
We have a 30-day return policy. Before starting the installation, please inspect your order for any exterior damages or defects. To test the function of your range hood, plug in the unit to make sure that it runs properly as we do not accept returns for installed units. For more details, please visit our return policy page.
Need more information about our limited lifetime warranty?
We guarantee a new replacement for quality issues within 30 days
5 years warranty service "www,branohome.com"
Join VlP extended warranty 2 years
- Visit www.branohome.com
- Go to Join VlP Page “Registration“ your Information, Extended warranty 2 years
INSTALLATION AND OPERATIONS
What is the range hood installation process like?
You can see the Installation & Unboxing, Testing video
Choose the Right Range Hood
Type: Under-cabinet, wall-mounted, island, or insert.
Size: Should match or exceed your cooktop width (e.g., 30" hood for a 30" stove).
Gather Tools & Materials
Tools: Drill, screwdriver, stud finder, jigsaw (for duct cutouts), measuring tape.
Materials: Ductwork (if vented), screws, metal tape, wire nuts, possibly a new electrical circuit.
Turn Off Power & Prepare the Space
Shut off electricity at the breaker.
Remove the old hood (if replacing).
For ducted installations, locate the nearest exterior wall or roof vent path.
Install Ductwork (Vented Hoods Only)
Plan the shortest, straightest duct route (avoid sharp bends).
Use rigid metal ducts (preferred) or flexible aluminum ducts (if necessary).
Seal joints with metal tape (not duct tape) to prevent leaks.
Install a wall or roof cap where the duct exits.
Electrical Wiring
Hardwired: Connect wires (black to black, white to white, green/bare to ground) with wire nuts.
Plug-in: Ensure an outlet is nearby
Final Adjustments & Testing
Attach the duct to the hood (if vented).
Install grease filters (usually slide-in or magnetic).
Turn power back on and test fan/lights.
Check for vibrations, leaks, or unusual noises.
I received my new BRANO™ range hood. What should I do first?
Congrats on receiving your brand new Brano range hood! To prepare for your installation start by checking the contents of the box to make sure you have everything. Next, connect your range hood to the power source and test the operation functions to ensure everything is working properly before beginning installation. Follow the installation steps included in the User Manual.
How do I install a ductless range hood?
The installation process for a ductless range hood is very similar to a ducted range hood, but with fewer steps. You can find these instructions in your range hoods user manual that was provided with its shipment package.
How do I set the fan auto-delay power off function on my under cabinet range hood?
- Turn on the Fan – Start the hood fan at your desired speed.
- Press the Delay Button – Look for a button labeled, Auto 3 minutes delay shutdown
- Confirm – The fan should now run for the set time before shutting off automatically.
If your hood doesn’t respond, check the User manual
How do you set the time on the touch screen range hoods?
Set the clock:
*Please note: You can only set the clock in the standby mode.
1.Tap the power icon to turn on the switch panel, hold the clock button for 5 seconds, the hours will blink tap the minus or plus button to set the hour.
2. Tap the clock button again to switch to the minutes setting use the minus plus button to set the minutes.(0-15 minutes)
3. Tap the power button to finish setting the clock. (Note: you will need to reset the clock if the power supply was cut off)
Memory function:
The smart control technology provides a memory function for speed and light level, the range hood will automatically operate at the same speed and light level the next time you turn it on.eliminating the need to adjust it manually. If this doesn’t work, check your user manual for exact steps.
MAINTENANCE AND CARE
How do I clean my range hood filter?
Fabric and charcoal filters cannot be cleaned and must be replaced. We recommend replacing charcoal filters every 2-3 months or as needed depending on your cooking frequency. Baffle filters, aluminum mesh filters, and hybrid filters are easy to clean with at home cleaning supplies. Our baffle filters are the easiest to clean as they are dishwasher safe. Cleaning your range hood filter involves a simple soak and scrub routine. Before you begin cleaning, unplug the range hood and make sure everything is dry before plugging it back in
In need of replacement parts?
Our Five-Year limited warranty covers all replacement parts. Please note that light bulbs have a 3 month warranty. To get started, please provide the following information in an email to service@branohome.com: Name, order number, shipping address, and a brief description of the issue.
How often do the charcoal filters for my ductless range hood need to be changed?
Every 2-3 months or as soon as you notice they are losing their effectiveness.
TROUBLESHOOTING
My range hood is producing loud noises after installation. Is it normal?
If you hear loud noises from your range hood after installation, turn off the power. Then, remove the duct from the range hood and check for any foreign objects that may have fallen in the range hood during installation. Remove any objects and turn on the range hood to test. If you can't find the source of the noise or it won't go away, reach out to our customer support team.
One of the LCD lights burned out on the touchscreen. What do I do?
Contact our customer support team and we'll send you a replacement LCD screen. There is no charge if the range hood is still within the warranty period.
One of the LED lights doesn't work but the other one still works.
Remove the light bulbs. Place the working light bulb in the space where the burned-out bulb was previously. If it works, then you just need to replace the bulb. Light bulbs are not covered under warranty as they are wear and tear items.
My range hood doesn't work. What can I do?
If your range hood is within the warranty period, our customer service team will do their best to help you resolve the issue. The best way for us to help you is to take a video of the issue and email it to service@branohome.com. Our team will be in touch as soon as possible. If your range hood is out of the warranty period, you can still take a video of the issue and send it to us. Our team is happy to help troubleshoot the problem. Our customer support is free of cost. However, there will be a charge for parts and shipping if replacements are needed.
My range hood’s touch screen is not responding.
This issue is typically caused by unstable electrical currents such as power outages. To fix this issue, perform a cycle reset. First, unplug the range hood from the outlet. Wait 30 seconds and then, plug the range hood back into the electrical outlet. Wait another 30 seconds and then test the function. If you have any other questions, please feel free to reach out to service@branohome.com.