Frequently Asked Questions
Product Information
Installation & Venting
Can it be ducted or ductless?
Can it be ducted or ductless?
Most Range hoods support both options(Please refer to the product page for specific ventilation methods.). Ducted ventilation provides better smoke and odor removal, while ductless (recirculating) ventilation requires no exterior vent opening, making it ideal for kitchens where venting to the outside isn’t possible.
What does ducted vs ductless actually change?
What does ducted vs ductless actually change?
Ducted exhausts smoke, heat and moisture outside for best performance; ductless filters air back into the kitchen — great for light cooking or apartments.
Can I convert it later?
Can I convert it later?
Most convertible models let you switch between ducted and ductless later by adding or removing the recirculation kit.
Does it require an exterior vent hole?
Does it require an exterior vent hole?
Only for ducted setup. Ductless recirculating requires no exterior hole at all.
What duct size does it use?
What duct size does it use?
6-inch aluminum foil flexible ducting is included as standard equipment.Keep the run short, straight and with few bends to preserve suction.
Does my range hood require make-up air?
Does my range hood require make-up air?
Make-up air requirements depend on the hood's exhaust capacity and local building code. In some jurisdictions, high-CFM exhaust systems may require a make-up air system. Check with your local authority or a qualified installer.
Size & Kitchen Fit
Will it fit a small kitchen?
Will it fit a small kitchen?
Yes! BRANO offers different installation styles for various kitchen layouts.Built-in and under-cabinet range hoods are better suited for small kitchens.
How do I choose the right range hood size?
How do I choose the right range hood size?
Match your cooktop — 30" or 36" are most common. Choose a hood at least as wide as your range.
Is BRANO Suitable for Open-Concept Kitchens?
Is BRANO Suitable for Open-Concept Kitchens?
Yes.BRANO range hoods are designed to fit a variety of open kitchen layouts. Most models also support ductless venting with charcoal filters, giving you more flexibility if external ductwork isn't available. Check each product page for specific ventilation options and filter compatibility.
Do Different Cooktops Require Different Range Hood Installation Heights?
Do Different Cooktops Require Different Range Hood Installation Heights?
yes, based on heat output. Electric & induction: 24"–28"; Gas cooktop: 26"–30". This is general guidance; product manual takes priority.
Smart Voice Control
How should I use voice control?
How should I use voice control?
Just say "Hi Andy" to active the voice control, or hold the minusbutton for 3 seconds can turn on/off the voice control sensor.
Andy will say "see you later" if no voice commands in 15 seeconds, but Andy will work for you again at anytime when you say "Hi Andy!".
How can I control the range hood?
How can I control the range hood?
This range hood offers three control methods: voice, gesture, and touch. Use voice commands when your hands are full while cooking, gestures when your hands are wet or greasy, or the traditional touch controls at any time.
Can I change the fan speed without touching the hood?
Can I change the fan speed without touching the hood?
Yes, on supported models, fan speed can be adjusted through voice or gesture controls. You can also use the control panel whenever you prefer.
What if I don't want to use the smart features?
What if I don't want to use the smart features?
No problem. The hood also provides button controls, so you can use voice, gesture or traditional controls depending on what feels most convenient.
Noise, CFM & Lighting
How loud is it?
How loud is it?
Around 1–2 sones on low and 3–4 on high — comfortable for everyday cooking. Noise varies by fan speed and installation conditions. Using the recommended duct size, keeping the duct run as short and smooth as practical, and avoiding unnecessary bends can help reduce operating noise.
What does CFM mean?
What does CFM mean?
CFM stands for Cubic Feet per Minute. It measures how much air the range hood can move. Actual ventilation performance also depends on duct size, duct length, elbows and installation conditions.
How do I choose the right CFM?
How do I choose the right CFM?
Electric/induction needs 300–400 CFM. Gas and heavy stir-frying call for 600–900 CFM. Ductless reduces effective airflow.
Can I control the range hood lights separately?
Can I control the range hood lights separately?
On supported models, the lights can be controlled independently from the fan. This lets you use the cooktop lighting without running the ventilation system.
Care & Maintenance
How often should I clean the range hood filters?
How often should I clean the range hood filters?
Cleaning frequency depends on your cooking habits and grease production. Frequent deep frying or high-heat cooking requires more regular cleaning. Proper maintenance includes daily use and keeping the unit clean. Please follow the maintenance instructions of your specific model for cleaning.
How do I clean and maintain it?
How do I clean and maintain it?
Clean the stainless baffle filter with warm soapy water (or in the dishwasher) every 1–2 months, and wipe the exterior with a soft cloth.
How often should I replace the charcoal filter?
How often should I replace the charcoal filter?
Replace every 3–6 months depending on how often you cook — once saturated it stops removing odors.
What's the difference between charcoal and plasma filters?
What's the difference between charcoal and plasma filters?
Carbon filters absorb odors and need replacing; our plasma filter decomposes oil molecules electrically for longer-lasting, stronger purification.
How do I know which filters to buy?
How do I know which filters to buy?
Match your model number. Baffle filters are washable and reusable; choose charcoal or plasma filters by your cooking needs.
Shipping & Delivery
How soon will my order be shipped?
How soon will my order be shipped?
Orders are typically processed and shipped within 2 business days of payment confirmation.Order processing times may be extended during peak seasons or promotional events.Please refer to our shipping policy for further details.
How long does delivery usually take?
How long does delivery usually take?
Standard shipping typically takes between 3 to 5 business days for delivery.
Does BRANO offer free shipping?
Does BRANO offer free shipping?
Yes! BRANO offers free shipping on all orders within the United States and Canada, with no minimum purchase required.
Please note that additional shipping fees may apply to remote areas, depending on the carrier's delivery requirements. Any applicable extra charges will be communicated separately.
Refund & Return
Are returns and exchanges supported?
Are returns and exchanges supported?
Yes! BRANO accepts returns and exchanges within 30 days of delivery, provided the product is unused, uninstalled, and in its original packaging.
Do I have to pay for shipping when returning an item?
Do I have to pay for shipping when returning an item?
Free Returns: For all eligible returns within the 30-day window, Brano will provide a pre-paid return shipping label. You will not be charged for return shipping.
Restocking Fee: No restocking fee will be charged for items returned in their original condition.
How do I request a refund?
How do I request a refund?
To request a refund, please contact our customer support team through our Contact Us page or email us at support@branohome.com.
If our support team confirms that your product has a defect that cannot be repaired and qualifies for a return and refund, we will process your refund once the product has been returned to us.
Warranty
How Long Is the BRANO Warranty?
How Long Is the BRANO Warranty?
BRANO range hoods come with a 3-year limited warranty, plus an additional 2-year extended warranty.
Simply register as a BRANO member to receive an extra 2 years of warranty coverage, for a total of 5 years.
What Does the BRANO Warranty Cover?
What Does the BRANO Warranty Cover?
The BRANO limited warranty covers the following components:
- Motor System
- Control System
- PCBA & Internal Wiring
- LED Lighting
For complete warranty details and coverage conditions, please refer to our Warranty Policy.
How Do I Request Warranty Service or Technical Support?
How Do I Request Warranty Service or Technical Support?
To request warranty service or technical support, please contact our BRANO Customer Support team:
Email: support@branohome.com
You can also submit a request through our Contact Us page.
To help us assist you more efficiently, please provide:
- Your order number or proof of purchase
- Product model and purchase date
- A description of the issue
- Relevant photos or videos
- Installation or venting information, if needed
Our support team may request additional information to help diagnose the issue.
For your safety, please do not attempt electrical or mechanical repairs without guidance from BRANO or a qualified professional.
Does the Warranty Cover Labor or On-Site Installation and Repair Costs?
Does the Warranty Cover Labor or On-Site Installation and Repair Costs?
We're sorry, but the BRANO warranty does not cover labor costs or on-site installation and repair fees. These expenses are the responsibility of the customer.