Support Center

Popular Questions

Can its fan speed be adjusted?

Yes, the fan speed of this range hood can be adjusted. It offers 4 speed settings that can be controlled via voice commands, gestures, or touch controls for convenient operation.

How many fans does the touchscreen model have ?

Both the 30" and 36" models have dual fans. Judging from the output volume it is very powerful. Not silent on high but not bad. Happy with my unit. Easy to install.

Are filters easy to access and clean?

The range hood has dishwashable baffle filters that are simple to remove for cleaning. Customers agree that the filters are easy to access and clean, with some noting that they are dishwasher safe.

What is the sones fan level (noise level)?

The noise level of our range hoods at the highest setting is measured to be no more than 65db, which is about the level of people talking loudly.

How do you enable the voice feature?

Just turn on the range hood and say "Hi, Andy!" can wake up the voice control. If your voice control doesn't work, you can power off for ten minutes and repeat the above operation.

Does your Under Cabinet Range Hood 30 Inch Side Vent come with the BACK/REAR vent option or it has the vent only on the TOP?

Our Some range hoods has three-Way Exhaust Options. It can be vented through the top 6" round or 10" x 3-1/4" rectangular ducting or vented through the rear.

What's the actual width of the hood?

BRANO 36 Inch Under Cabinet Range Hood dimensions front at 35.75 in and back at 31.8.

Does it effectively remove odors and smoke?

It effectively removes odors and smoke. Customers agree that it effectively eliminates odors, smoke, heat, and grease.

What is CFM?

CFM is an abbreviation for cubic feet per minute. It measures the speed of airflow. More speficially, CFM ratings tell us how fast air can be moved out of a room. Many of our customers ask us about CFM suction power and why we don't list it in our descriptions. Suction power definitely matters when it comes to finding the right range hood! However, there’s no clear international standard for CFM. Manufacturers also use different testing environments and labs. CFM ratings vary based on kitchen setup, venting, windows, and more. In fact, you could test the same range hood in the same kitchen and change an element (such as closing a window) and get a different CFM reading. That’s why we recommend selecting your rangehood based on your cooking needs.

What does recirculation mean?

Recirculation means the range hood will extract dirty air from the kitchen, send it through a filtration system (usually aluminum filter & charcoal filter), and distribute purified air back to the kitchen.

When will I receive my order?

We offer 2-day shipping with some fees. Orders usually ship between 5-7 business days. Once shipped, a tracking number will be provided and you may view tracking updates during transit. If the item is out of stock or purchased during pre-order, please allow some time to see movement of your order.

What is the return policy?

We have a 30-day return policy. Before starting the installation, please inspect your order for any exterior damages or defects. To test the function of your range hood, plug in the unit to make sure that it runs properly as we do not accept returns for installed units. For more details, please visit our return policy page.