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Warranty Policy

BRANO 2-Year Limited Warranty Policy

At BRANO, we are committed to creating range hoods designed for reliable, long-lasting performance in everyday home cooking. Every BRANO range hood is backed by a 2-Year Limited Warranty covering eligible defects in materials and workmanship.

This Warranty Policy explains what is covered, what is not covered, and how to request warranty service.

1. Warranty Overview

Warranty Item Coverage
Warranty Period 2 years from the original date of purchase
Covered Components Motor System — Coverage for mechanical defects or failures under normal residential use.Control System — Coverage for touch, voice, and gesture control components.PCBA & Internal Wiring — Coverage for electrical defects caused by manufacturing issues.LED Lighting — Coverage for defects in internal LED lighting components.2 Years of Free Replacement Parts — Available for covered warranty issues.Ongoing Technical Support — Assistance with troubleshooting, product operation, maintenance, and warranty-related questions.
Who Is Covered This Limited Warranty applies to the original purchaser of a BRANO range hood purchased directly from BRANO or through an authorized sales channel.The product must be used for normal residential purposes. Commercial, industrial, institutional, or other non-residential use is not covered unless otherwise stated by BRANO in writing.Proof of purchase may be required to verify warranty eligibility and the warranty period.This warranty is non-transferable unless otherwise required by applicable law.
Warranty Start Date The warranty begins on the original date of purchase shown on your order confirmation, receipt, or other valid proof of purchase.The warranty remains valid for 2 years from that date, unless otherwise required by applicable law.

2. Warranty Coverage

The BRANO Limited Warranty covers eligible defects in materials and workmanship when the product is:

  • Used for normal residential cooking;

  • Installed according to BRANO's installation instructions;

  • Properly maintained; and

  • Operated under normal conditions.

Motor System

Coverage includes mechanical defects or failures of the motor system under normal residential use.

Control System

Coverage includes defects affecting the touch, voice, and gesture control functions and related components.

PCBA & Internal Wiring

Coverage includes electrical defects caused by manufacturing issues affecting the main PCBA and internal wiring.

LED Lighting

Coverage includes defects in the internal LED lighting components supplied with the range hood.

3. What Is Not Covered

The BRANO Limited Warranty does not cover damage or issues caused by:

Improper Installation

Incorrect installation, mounting, venting, electrical connections, removal, reinstallation, or unauthorized modifications.

Misuse or Accidental Damage

Damage caused by misuse, negligence, improper handling, accidents, impact, drops, scratches, dents, or broken glass.

Consumable Parts

Normal wear or replacement of filters and other consumable parts, including charcoal filters and baffle filters. These items are covered for 30 days from delivery only.

Unauthorized Repair or Modification

Damage caused by unauthorized repairs, modifications, improper replacement of parts, or third-party service.

External Causes & Normal Wear

Damage caused by power surges, water, fire, natural disasters, pests, or other external causes, as well as normal wear and tear, grease buildup, or issues resulting from improper cleaning or maintenance.

4. Warranty Remedies

If a covered issue occurs during the warranty period, BRANO will first assist with troubleshooting and diagnosis.

Depending on the nature of the issue, BRANO may provide:

  • Technical troubleshooting;

  • Free replacement parts;

  • Repair guidance;

  • Other reasonable warranty service; or

  • A replacement unit if the issue cannot be reasonably resolved through the options above.

The specific remedy will be determined based on the nature of the issue, product condition, parts availability, and applicable law.

Replacement parts or products provided under this warranty are generally covered only for the remainder of the original warranty period, unless otherwise required by applicable law.

5. Installation & Labor Costs

This warranty covers eligible product defects and replacement parts covered under the warranty.

Unless otherwise expressly stated by BRANO or required by applicable law, the following costs are not covered:

  • Installation, removal, or reinstallation costs;

  • Professional labor or contractor fees;

  • Service call fees.

6. How to Submit a Warranty Claim

To request warranty service, please contact:

BRANO Customer Support
Email: support@branohome.com

Please provide:

  • Order number or proof of purchase;

  • Product model and purchase date;

  • A description of the issue;

  • Relevant photos or videos;

  • Installation or venting information, when necessary.

BRANO may request additional information as needed to assist with diagnosis.

For safety reasons, please do not attempt electrical or mechanical repairs without guidance from BRANO or a qualified professional.

7. Warranty Review

BRANO may request product photos, videos, installation information, the product serial number, or other reasonable documentation to determine whether the issue is covered under this warranty.

8. Warranty Limitations

This policy is a Limited Warranty and applies only to the components, conditions, and periods specifically described in this policy.

To the maximum extent permitted by applicable law, BRANO is not responsible for indirect, incidental, special, or consequential damages arising from the use of the product or from a warranty claim.

Some states do not allow certain limitations or exclusions of incidental or consequential damages, so some of these limitations may not apply to you.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

9. Warranty Expiration

Unless otherwise required by applicable law, this 2-Year Limited Warranty expires 2 years from the original date of purchase.

After the warranty period expires, BRANO may continue to provide technical support and replacement parts when available. Such services or parts may be subject to applicable charges.

10. Ongoing Technical Support

BRANO is committed to continuing to support you beyond the warranty period.

Where support remains available for the applicable product, we will continue to provide assistance with product operation, troubleshooting, maintenance, and general product questions.

Ongoing technical support does not extend or renew the 2-Year Limited Warranty and does not create additional warranty coverage.

11. Contact Us

If you have any questions about your warranty or need assistance with your BRANO range hood, please contact us:

BRANO Customer Support
Email: support@branohome.com

We're here to help you resolve any issues you may experience with your BRANO range hood.

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