Shipping Policy
At BRANO, we’re committed to making your shopping experience as simple and seamless as possible. This Shipping Policy outlines where we ship, available shipping options, delivery times, and what to expect once your order is placed.
1. Shipping Destinations
BRANO currently ships to:
- The contiguous United States (48 states)
- Puerto Rico
- Canada
We currently do not ship to:
- Alaska
- Hawaii
- U.S. territories other than Puerto Rico
- P.O. Boxes
- APO/FPO military addresses
For Canadian orders, we ship from our Toronto warehouse whenever possible.
2. Shipping Rates
We offer free standard shipping on orders shipped within the contiguous United States and to Canadian provinces, with no minimum purchase requirement or hidden shipping fees.
| Shipping Destination | Standard Shipping |
|---|---|
| Contiguous U.S. (48 states) | Free |
| Canadian Provinces | Free |
| Remote Areas in Canada | $50 |
| Puerto Rico | $20 |
Expedited Shipping
Expedited shipping options are available for customers who need their orders sooner. Any additional cost for expedited shipping will be calculated at checkout and is the customer's responsibility.
3. Order Processing & Delivery Times
Order Processing
Orders are typically processed within 1–2 business days after payment has been confirmed.
Once your order is ready to ship, we’ll send you a shipping confirmation email with tracking information.
Standard Delivery
Most orders arrive within 3–8 business days after shipment, depending on your location.
To help ensure faster delivery, BRANO ships from the warehouse closest to your delivery address whenever possible. Our U.S. orders are typically fulfilled from warehouses in California (CA), Georgia (GA), or New Jersey (NJ). Canadian orders are typically shipped from our Toronto warehouse.
Estimated standard delivery times:
- Contiguous U.S. & Canadian provinces: 3–5 business days
- Puerto Rico & remote areas in Canada: 5–7 business days
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances beyond our control.
Expedited Delivery
Expedited delivery times vary depending on your location and the carrier selected at checkout. The estimated delivery date and shipping cost will be provided when available.
4. Shipping Confirmation & Order Tracking
Once your order ships, you’ll receive a shipping confirmation email containing your tracking number.
You can also check your order status through our Track My Order page.
If your tracking information has not been updated within 48 hours after shipment, please contact us at:
Our support team will be happy to help check the status of your shipment.
5. Shipping Exceptions & Damaged Packages
BRANO works with trusted carriers, including FedEx and UPS Ground, to provide safe and reliable delivery.
While most orders arrive within the estimated delivery window, occasional delays may occur due to carrier issues, severe weather, holidays, or other unforeseen circumstances. BRANO is not responsible for delays caused by events outside our control.
If your order is significantly delayed or appears to be lost in transit, please contact us. We’ll work with the carrier to investigate the shipment and help determine the appropriate next steps.
Incorrect or Incomplete Addresses
Please make sure your shipping address is accurate and complete before placing your order.
BRANO is not responsible for packages that are lost or undeliverable due to an incorrect or incomplete shipping address. If you need to update your shipping address, please contact us as soon as possible.
Damaged Packages
All BRANO products are carefully packaged to help minimize the risk of damage during transit. However, damage may occasionally occur during shipping.
If your order arrives damaged, please contact us at support@branohome.com and provide:
-
Your order number
-
Clear photos or videos of the damaged product
-
Clear photos of the product packaging and shipping box
Once the damage has been verified, we’ll arrange a replacement at no additional cost or provide another appropriate resolution.
6. Order Changes & Cancellations
Address Changes & Order Modifications
You may modify your order information before completing checkout.
After an order has been placed, changes can only be made before the order enters our warehouse processing stage. If you need to update your shipping address or make changes to your order, please contact us as soon as possible at:
Once warehouse processing has started, we cannot guarantee that changes can be made, but we’ll do our best to assist you.
Order Cancellations
Orders may be canceled within 24 hours of being placed for a full refund.
After 24 hours, or once the order has entered warehouse processing, cancellation is no longer guaranteed. If you need to cancel an order, please contact us as soon as possible.
7. Duties & Taxes
You will not be responsible for customs duties or import fees on eligible BRANO orders.
Any applicable duties, import fees, or related charges are covered by BRANO.
If you are asked to pay an additional customs or import-related charge for your BRANO order, please do not make the payment. Contact us at support@branohome.com so we can assist you.
8. Need Help?
If you have any questions about shipping, delivery, tracking, or your order, our customer support team is here to help.
Email: support@branohome.com