Upgrade to VIP Membership
Thank you for choosing Brano. As a valued owner, you are eligible to extend your protection and enjoy premium concierge services—completely free.
- ✓ Limited Parts Warranty
- ✓ Email Support
- ✓ 2 Years Extra Warranty
- ✓ Lifetime Priority Support
- ✓ New Product Early Access
- ✓ Exclusive Member Offers
Extended Peace of Mind
Your 5-year warranty is automatically upgraded to 7 years upon activation.
Priority 24h Support
Skip the queue. VIP members get expert assistance within 24 hours.
VIP Only Rewards
Receive birthday gifts and exclusive discounts on our latest collections.
Inspiring Kitchens by Brano Owners
"Make clean air effortless in my home"
Become a Brano Ambassador
Share your setup, inspire our community, and get a cash grant from Brano team.
How to Claim:
1. Post a photo/video and Tag @branosmartkitchen.
2. Send the link + Order Number to our support team.
Brano VIP Program FAQ
Unlock exclusive benefits. Here is everything you need to know about rewards, warranty extensions, and priority service.
What are the main benefits of joining Brano VIP?
As a Brano VIP, you unlock a suite of premium perks including an extended warranty, exclusive member-only discounts, priority customer support, and early access to our newest smart kitchen technology launches.
Is there a fee to join the VIP program?
No, joining the Brano VIP program is 100% free. We believe in rewarding our loyal customers without any hidden subscription fees. You can sign up simply by creating an account on our website.
Does VIP status extend my product warranty?
Yes! This is our most valued benefit. Registered VIP members automatically receive an extended 2-year motor warranty on eligible range hoods. Make sure to register your product after purchase to activate this benefit.
How do I claim my Welcome Discount?
Once you sign up for our newsletter and create a VIP account, a unique discount code will be sent directly to your email inbox. You can apply this code at checkout for immediate savings on your first order.
I already bought a hood. Can I still join?
Absolutely. If you have already purchased a Brano product, simply create an account and register your product using your order number. You will instantly gain access to VIP support and warranty extensions.
What is "Priority Customer Support"?
VIP members skip the line. Your inquiries regarding installation, troubleshooting, or parts are routed to our senior technical team for faster resolution, usually within 12 hours.
Will I get early access to new products?
Yes. Brano VIPs are the first to know about our latest innovations, such as new gesture-controlled hoods or colorway releases. You will also receive invitations to exclusive pre-sale events before the general public.
Do VIP members get discounts on replacement parts?
Yes. Maintenance is key to longevity. VIP members enjoy exclusive pricing on essential accessories, including charcoal filters, baffle filters, and chimney extensions throughout the year.
How do I manage my VIP subscription?
You can manage your profile, view your order history, and check your warranty status by logging into your My Account page. You can also update your email preferences there at any time.
Is my personal information safe?
We take your privacy seriously. Your data is encrypted and used solely to enhance your Brano experience and deliver your benefits. We never sell or share your personal information with third parties.