Policy at a Glance
Clear terms for a worry-free kitchen experience.
Our warranty ensures high-level performance for the following components:
- Motor System: Full protection against mechanical failure.
- Control Logic: Coverage for touch, voice, and gesture sensors.
- PCBA & Wiring: Protection against electrical manufacturing defects.
- LED Lighting: Coverage for internal light fixtures.
The following scenarios fall outside our standard warranty scope:
- Installation Errors: Damage from incorrect venting or custom alterations.
- Physical Misuse: Scratches, dents, or broken glass due to accidental drops.
- Consumables: Charcoal filters and baffles (after the initial 30-day period).
- Unauthorized Repairs: Damage caused by third-party maintenance.
Full Protection
100% free returns or replacements for any reason. Unit must be uninstalled and in original packaging.
Flexible Returns
- Defective: Brano covers 100% of shipping & replacement costs.
- Non-Defective: Customer is responsible for return shipping fees.
Repair Warranty
Lifetime technical support and 7 Years free replacement parts. No returns or refunds are accepted after 30 days.
Warranty Activation
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Extended Protection Program
We stand behind every Brano range hood. Enjoy industry-leading coverage and exclusive benefits when you join our family.
Frequently Asked Questions
Everything you need to know about Brano range hood maintenance and repair.
What is the ideal installation height for a Brano range hood?
For optimal performance, the hood should be installed between 24 to 30 inches above the cooktop. For gas ranges, we recommend 30 inches to ensure safety and maximum suction efficiency.
Why has the suction power of my hood decreased?
Common causes include grease buildup in the stainless steel baffle filters or a blocked external vent. We recommend cleaning the filters every 2-4 weeks depending on your cooking frequency.
Where can I purchase genuine Brano replacement parts?
Genuine parts like LED modules, control panels, and motors can be ordered directly through our Accessories or by contacting our support team at support@branohome.com.
How do I reset the Smart Voice Control or Gesture Sensor?
To perform a system reset, disconnect the range hood from the power source for at least 10 minutes. This clears the control board memory and usually restores sensor responsiveness.
My range hood is making a vibrating noise. Is this normal?
Abnormal vibration is usually caused by loose ducting or improper mounting. Check if the damper flaps are hitting the duct or if the hood is securely fastened to the wall studs.
Can I use my Brano hood in a ductless (recirculating) mode?
Yes! Most Brano models support ductless installation. You can explore our Ductless Range Hood for compatible models. You will need to install charcoal filters to purify the air before it recirculates.
What information do I need to submit a warranty claim?
You only need to provide your order number (from our website or other platforms) and the purchase date. A serial number is not required. Please provide a video demonstrating the malfunction to expedite the process.
Are Brano baffle filters dishwasher safe?
Yes, our stainless steel baffle filters are 100% dishwasher safe. We recommend using a low-temperature cycle to maintain the finish over time.
What does the limited warranty cover?
Our warranty covers defects in materials and workmanship, including the blower motor and control board. For specific coverage terms, please refer to our Warranty Policy section below.
My glass panel arrived broken. What should I do?
Contact us within 48 hours of delivery with photos of the damaged packaging and product. We will ship a replacement glass panel free of charge immediately.